Systems Engineer - Enterprise Storage

Cincinnati Children's is a mission driven organization dedicated to providing the world’s best pediatric care and the advancement of child health. This focus requires innovation throughout the organization, including technology and infrastructure.

This role will support the CCHMC mission as part of the Enterprise Storage team responsible for deploying and managing the organization's most critical data and platforms via storage array systems and processes. As a member of this team, a potential candidate must demonstrate an ability to innovate and develop capabilities to further the data storage capacity and availability of the organization.

The Systems Engineer role provides an exciting opportunity for early systems engineers to gain hands‑on experience in a mission‑driven environment. Desire to develop technical capability and innovation are expected qualities of a successful candidate. You will join a collaborative team supporting clinical care and medical research operations.

This position is a hybrid role, which means it includes both remote and onsite work. Onsite presence at our location will be required for key meetings, team collaboration, or as determined by departmental or organizational needs.

• Collaborate in the design, development, and implementation of new and enhanced application requests to meet organizational needs.
• Identify and allocate appropriate resources for small to mid-sized projects, ensuring effective execution.
• Act as a liaison between internal and external teams, facilitating communication on project‑related issues and developments.
• Participate in the creation and management of detailed project plans, ensuring timelines and deliverables are met.
• Assess the scope and complexity of projects and contribute to project planning and resource allocation.
• Work cross‑functionally with multiple teams to ensure project goals align with organizational priorities.

• Engage in analyzing, designing, implementing, and maintaining moderately complex systems that enhance clinical care and patient management.
• Participate in system testing, document outcomes, and contribute to the refinement of system functionality.
• Design and develop technical solutions to address operational challenges and system requirements.
• Prepare comprehensive user and technical documentation to support system deployment and usage.
• Analyze existing documentation and provide enhancements or corrections to improve clarity and accuracy.
• Follow the development lifecycle process, including operating procedures and documentation, to ensure the success of system solutions.

• Provide technical support and problem resolution for production and process issues, ensuring minimal disruption to operations.
• Troubleshoot and interpret error messages, identifying resources needed to resolve minor to mid‑sized issues effectively.
• Utilize change control processes to implement system solutions and mitigate future issues.
• Serve as a resource for other departments, acting as a liaison between Cincinnati Children’s departments and Information Services.
• Contribute to departmental efforts aimed at improving customer satisfaction and operational efficiency.
• Monitor system performance to identify potential issues and support future development or feasibility studies.
• Participate in on‑call support rotations, addressing incident resolution and problem determination during designated hours.

• Ensure exceptional end‑user support, monitoring Service Level Agreements (SLAs) for incident management and resolving issues efficiently.
• Collaborate with other teams to ensure customer‑centric incident management and issue resolution.
• Promote adherence to change management policies and procedures to enhance operational effectiveness.
• Exemplify excellent customer service behavior, including prompt and thorough follow‑ups with customers.
• Uphold Cincinnati Children’s service standards (Courteous, Attentive, Respectful, Enthusiastic, and Safe – CARES) when interacting with clients and colleagues.

• Continuously develop knowledge and professional skills through cross‑training,…