Community Manager

Why consider this job opportunity

• Salary up to $149,000
• Eligible for participation in the employer's equity plan and potential incentive compensation
• Flexible paid time off plus 11 paid holidays
• Comprehensive health, dental, and vision insurance, along with other wellness benefits
• Opportunity to create meaningful connections within a global community and drive customer success
• Work in a fast‑paced, innovative environment that values creativity and collaboration

• Design and implement programs that help customers adopt features faster and troubleshoot with peers
• Foster a sense of community by building dedicated spaces for specific roles, regions, or industries
• Collect and encourage customer feedback to shape product development and enhance user experience
• Scale self‑service and peer support through a network of moderators and engaged community members
• Utilize data to track engagement and satisfaction, sharing insights that demonstrate the value of community involvement

• Minimum 3 years of experience building customer and community‑related programs, with familiarity in Slack and other community platforms
• 5–8 years of experience in the tech industry, ideally within SaaS or cybersecurity
• Strong communication skills and the ability to engage with users effectively
• Proven track record of developing scalable engagement programs that deliver value
• Experience working cross‑functionally, particularly with product, engineering, and customer success teams

• Comfort with technical content and product roadmaps to engage users confidently
• Proven ability to thrive in a fast‑paced environment and develop creative solutions to challenges

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.