Employee Relations Manager

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates.

We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsor ships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better.
  
  We create fulfilling purpose-driven careers by learning from the world and each other.

This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time:
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

As a Human Resources team member, you’ll help create the culture and associate experience that enables and inspires us to do our best each day in serving our customers, communities, and each other—now and in the future.
The Employee Relations Manager is a key partner collaborating with HR Business Partners to advise leaders on matters of performance, conflict, conduct, and discipline. The ER Manager works to maintain positive employee relationships while ensuring compliance with the law. This includes facilitating prompt and effective resolution of workplace conflicts and addressing issues for employees, managers, and leaders in a manner consistent with Genworth’s Mission, Vision, policies, practices, and overall business strategy.

This position reports to the leader of HR Compliance.

• Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.
• Assess investigation decision points, gather and analyze evidence, interview involved parties, and document findings to support fair, timely, and defensible outcomes.
• Conduct impartial, legally compliant investigations into employee complaints and internal threats, including matters arising under Title VII, in alignment with company policy and state and federal law.
• Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement.
• Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience.
• Consults with management in developing employee performance improvement plans.
• Partners with Senior HR leaders, HRBPs and internal counsel…