Provider Experience Specialist; Cleveland

Overview

Employer Industry: Digital Health Marketplace

• Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
• Proactively upsell features and streamline interactions to enhance provider experience
• Act as the voice of the employer, resolving issues promptly and effectively
• Develop a deep understanding of the employer's platform and services to inspire engagement among users
• Maintain accurate records of all interactions to uphold the commitment to making healthcare easy

• Excellent communication and interpersonal skills, both verbal and written
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting the employer's mission

• Experience in a healthcare or technology-related customer service role
• Background in upselling or promoting services effectively
• Familiarity with digital health platforms or healthcare systems
• Ability to thrive in a highly collaborative team environment
• Passion for improving patient experiences and outcomes

#Digital Health #Customer Service #Healthcare Marketplace #Career Growth #Remote Work

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.