Customer Success Specialist

Employer Industry: Healthcare Services

• Salary range of $45,000 to $50,000
• Opportunity for career advancement within a collaborative team environment
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Flexible Time Off and Volunteer Time Off to support work-life balance
• Support for family building and caregiving, including generous parental leave
• Access to wellness programs and fitness reimbursement for maintaining a healthy lifestyle

• Manage existing physician and practice accounts, ensuring day-to-day operations are smooth
• Secure account renewals and upsell additional products and services
• Onboard new accounts and ensure prompt setup
• Utilize CRM tools for record-keeping and information sharing
• Collaborate with various departments to enhance overall team performance

• 1-3 years of sales account management experience, preferably in the healthcare field
• Strong organizational skills and ability to manage multiple projects simultaneously
• Detail-oriented with a commitment to follow through on tasks and deliverables
• Excellent written and verbal communication skills
• Experience with CRM systems; familiarity with Salesforce is preferred

• Experience working with healthcare providers or practice managers
• Proficiency in Microsoft PowerPoint and Excel, as well as email marketing platforms
• A proactive and solution-focused mindset with strong problem-solving abilities
• Ability to work both independently and collaboratively in a fast-paced environment
• Bachelor’s degree in a relevant field