Client Success Manager, Providers

Employer Industry: Digital Health Solutions

• Salary up to $168,000
• Competitive salary packages including stock options
• Generous vacation policy and flexible working arrangements
• Professional development fund to support your growth
• Opportunity to work with leading global healthcare organizations
• Contribute to innovative digital therapeutics that improve mental health

• Manage strategic, complex, and enterprise healthcare customers, developing account plans with clear goals and growth strategies
• Build relationships with clinical, operational, IT, and executive sponsors, running business reviews to align on outcomes
• Drive onboarding across complex environments, ensuring adoption targets are met
• Lead cross-functional work streams to support positive program outcomes
• Maintain Salesforce as the single source of truth for account and activity tracking

• 8+ years in Client Success, Account Management, or Consulting with a strong record of retention and expansion
• Bachelor’s degree required; MBA/MPH or relevant graduate degree preferred
• Deep familiarity with healthcare operations and change management in regulated environments
• Exceptional communication and interpersonal skills with demonstrated executive presence
• Experience collaborating cross-functionally and coordinating complex programs

• Experience in digital health and/or behavioral health
• Comfort with analytics tools (e.g., Looker) and CRM/CS tools (e.g., Salesforce, Gainsight)

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