Member Services Specialist – Medication Access & Support Programs
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-04
Listing for:
Maven Clinic
Full Time
position Listed on 2026-02-04
Job specializations:
-
Healthcare
Job Description & How to Apply Below
Employer Industry: Healthcare Technology
Why Consider this Job Opportunity:- Opportunity for career advancement and growth within the organization
- Access to comprehensive benefits, including employer-covered health, dental, and insurance plan options
- 16 weeks of 100% paid parental leave and new parent stipend for eligible employees
- Hybrid work environment with wellness partnerships and in-office meals
- Annual professional development stipend and access to a personal career coach
- Supportive and inclusive company culture recognized by multiple workplace awards
- Assist members via live chat, messaging, and phone with inquiries related to GLP-1 medication fulfillment
- Triage inbound pharmacy calls and communicate effectively with members regarding their prescriptions
- Collect and verify insurance information to support medication access and navigate coverage issues
- Identify and resolve pharmacy rejects or benefit issues while prioritizing time‑sensitive matters
- Document member interactions accurately and contribute to the continuous improvement of internal processes
- 2+ years of member‑facing experience in customer support within healthcare or insurance
- Strong understanding of insurance processes, medical claims workflows, and benefits structures
- Experience with claims processing and reimbursement, including documentation review
- Proficient in Google Workspace tools and Zendesk
- Strong written and verbal communication skills
- Experience supporting specialty GLP-1 medications or chronic condition programs
- Familiarity with prior authorizations and medication fulfillment processes
- Fluency in Spanish or another language commonly spoken by members
- Experience coordinating with pharmacies, prescribers, or clinical operations teams
- Bachelor’s degree or equivalent work experience
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