Account Principal

Title

Account Principal

Head of Customer Success

Remote;
Preference for Washington, DC metro area. Ability to travel ~30% required.

Get Well is looking for an Account Principal who is passionate about driving meaningful outcomes, growth, and long-term partnerships within some of the country’s leading hospitals and health systems. The Principal will be a strategic partner to our most innovative healthcare provider customers, responsible for driving the growth, retention, and renewals of these accounts. This leadership role requires developing and cultivating deep c-level relationships within hospitals and health systems, a strong foundational understanding of healthcare technology solutions, an ability to foster consultative relationships, a strong track record of delivering measurable ROI for healthcare clients.

You will collaborate closely with cross‑functional teams to ensure customers are maximizing the value of our solutions and achieving their desired outcomes.

• Executive Relationship Management
  • Build and nurture deep, consultative relationships with executive stakeholders
  • Serve as the primary executive point of contact, escalating and resolving strategic issues as needed.
  • Facilitate executive business reviews focused on outcomes, ROI and strategic alignment
• Renewal and Revenue Ownership
  • Manage forecast renewal accuracy in CRM
  • Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations
  • Drive strong gross and net revenue retention outcomes
• Client Growth & Expansion
  • Expand the company’s reach within client organizations by developing new relationships with key executive buyers
  • Identify, quantify and close expansion opportunities
  • Partner with Product, Sales, and Operations to develop compelling value‑based growth proposals
  • Build account plans that align with client priorities and with the company’s long‑term growth strategy
• Strategic Account Leadership
  • Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering
  • Translate client feedback into actionable insight for product leadership
  • Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved
• Market Industry & Insight
  • Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner - not just a vendor - within client organizations.

• 7+ years of experience in a client success, account management, or consulting role, with at least 3 years of experience in healthcare technology or healthcare IT solutions.
• Demonstrated success in driving client growth, renewals, and ROI in a B2B SaaS or healthcare technology environment.
• Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems.
• Deep experience partnering with c‑suite healthcare leaders
• Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models.
• Ability to build and maintain strong relationships with C‑suite executives, clinicians, and operational leaders. A consultative, solutions‑oriented approach to solving complex problems.
• Ability to set and exceed targets for client growth, retention, and satisfaction. Experience with account planning, forecasting, and managing client portfolios.
• Exceptional verbal and written communication skills. Ability to articulate complex concepts in a clear and compelling way to diverse audiences.
• Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions.
• A team player who thrives in a fast‑paced, cross‑functional environment.
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations.

GW Rhythm

X is revolutionizing healthcare through connected, AI‑native intelligence that unites clinical insight, patient engagement, and system‑wide care orchestration. The company…