Associate, Revenue Cycle Case & Escalation Management - Claim Resolution

Employer Industry

Healthcare Technology Solutions

• Salary up to $108,000
• Opportunity for career advancement and growth within the organization
• Flexible work environment that supports work‑life balance
• Collaborative and innovative company culture with a focus on inclusiveness and support
• Participation in various employee engagement events and programs

• Manage complex issues and escalations to resolution using the CRM platform (Salesforce)
• Maintain consistent communication with internal and external stakeholders, including direct customer communication
• Analyze data to identify root causes and trends and provide actionable recommendations
• Develop and prioritize project plans, assigning tasks appropriately across teams
• Contribute to team learning and knowledge sharing through active participation in meetings and collaboration tools

• Experience in medical billing or a strong ability to learn foundational concepts of US healthcare and medical billing
• Bachelor’s degree or equivalent experience
• Strong written and verbal communication skills for effective interaction with stakeholders
• Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)
• Knowledgeable in coding systems (ICD‑10, CPT, HCPCS), medical terminology, anatomy, and physiology

• Previous experience in a healthcare‑related role
• Demonstrated expertise in problem‑solving and data analysis
• Familiarity with CRM platforms, specifically Salesforce
• Strong project management skills, including planning and aligning tasks, resources, and timelines
• Ability to work independently and collaboratively within a team environment

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