Phlebotomy Quality Director

Getlabs is the leading platform for at-home diagnostics.

Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

The Phlebotomy Quality Director at Getlabs serves as the subject matter expert for phlebotomy quality standards, regulatory compliance, and clinical excellence across the organization. This role drives continuous improvement, partners closely with Operations and leadership, and ensures exceptional patient experience by reducing clinical errors and maintaining internal redraw rates at or below 1%.

This position requires a proactive leader who can analyze trends, implement corrective actions, develop targeted training, and foster a strong culture of quality across teams and regions.

• Develop, administer, and continuously improve quality programs, processes, and SOPs aligned with regulatory standards and partner requirements (CLSI, CLIA, CAP)
• Lead root cause investigations for all phlebotomy errors, manage the corrective action process, and ensure effectiveness checks are completed within 48 business hours
• Manage internal and external audits, address findings, and formulate partner-facing responses to complaints, nonconforming events, and regulatory citations, and maintain regulatory compliance
• Identify high-risk draws and flag potential issues during onboarding to prevent errors
• Maintain monthly Quality Specialist scorecards, review KPIs, and support development planning
• Analyze clinical data, monitor key performance indicators (KPIs), report on trends, and use insights to enhance patient care and operational efficiency
• Provide strategic direction for quality initiatives to cross-functional teams, collaborate with senior leaders, executives and field operations
• Lead quality initiatives to achieve performance goals;
  Implement continuous improvement methodologies, refine standard operating procedures (SOPs), and optimize processes for safety, effectiveness, and efficiency
• Risk Management:
  
  Identify, assess, and mitigate clinical risks, ensuring new partner launch and trial readiness, and maintaining high standards for patient care

• Train new hires and provide retraining when trends, audits, or partner feedback indicate performance gaps
• Develop and deliver targeted trainings based on clinical issues, trend analysis, and audit outcomes
• Manage ongoing continuing education programs and partner with other Quality Managers to ensure consistent training and messaging across regions

• Collect, analyze, and report on quality trends, risks, outliers, and mitigation strategies
• Prepare weekly quality summaries and present insights and recommendations to Operations leadership bi-weekly
• Use data to drive proactive improvements, reduce redraws and errors, and strengthen operational performance

• Partner with Operations Managers and Supervisors to reduce clinical errors and maintain redraw rates at or below 1%.
• Lead Quality Review Meetings and facilitate cross-functional process improvement initiatives
• Pull phlebotomists and supervisors for coaching and corrective action discussions as needed
• Co-create policies and SOPs with executive leadership and ensure adherence across teams
• Build and maintain strong relationships with partner labs including Labcorp, Quest, and Sonora Quest
• Actively participate in the Quality Council and strategic planning efforts
• Promote a culture of accountability, quality, and continuous improvement across the organization

• 3+ years in Quality Assurance or Quality Management, preferably in a mobile phlebotomy or clinical…