VP, Finance

About Customer.io

Hi, my name is Zhi Li, CFO here , and I am looking for a Vice President of Finance to lead and evolve Customer.io’s finance and accounting functions as we scale.

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Reporting to the CFO, you’ll oversee both Finance and Accounting
, shaping how we plan, invest, report, and operate with financial discipline. You’ll partner closely with the executive team to translate strategy into measurable financial outcomes — ensuring we grow efficiently while maintaining rigor, transparency, and strong governance.

This is a strategic leadership role with company-wide scope. You’ll lead long‑range planning, elevate capital allocation discipline, strengthen financial systems, and help shape the financial narrative presented to our Board and future investors.

• Clarity and transparency. We communicate financial insights in ways that build trust and drive alignment.
• Business partnership. Finance is a strategic advisor — helping leaders see around corners and make informed tradeoffs.
• Bias for action. We value thoughtful analysis, but we don’t let perfection slow progress.
• Operational excellence. We build scalable systems, processes, and governance that support durable growth.
• Curiosity and rigor. We ask strong questions, challenge assumptions, and focus on the real drivers of performance.
• Collaboration over silos. We connect strategy, execution, and financial outcomes across the company.
• Inclusive leadership. We foster diverse perspectives and build strong, accountable teams.

• Lead long‑range planning, translating our strategic roadmap into a multi‑year financial model that supports disciplined growth.
• Partner with the CFO on capital structure strategy, resource allocation, and potential financing or M&A transactions.
• Shape the financial narrative for Board meetings and executive decision‑making.
• Oversee Accounting to ensure audit readiness, compliance, and strong internal controls.
• Strengthen financial reporting accuracy, transparency, and governance across the organization.
• Optimize and evolve Finance / Accounting systems (ERP, planning, billing) to ensure data integrity and scalability.
• Lead FP&A analysis on SaaS metrics, including CAC, LTV, NRR, gross margins, Rule of 40, etc.
• Partner cross‑functionally to improve operational efficiency, GTM performance, and forecast accuracy.
• Ensure functional metrics are clearly connected to company‑wide financial outcomes.

• 15+ years of increasing levels of responsibility in Finance leadership with experience in Corporate Finance, Investment Banking or Private Equity.
• Proven experience leading long‑range planning and board‑level financial narrative in high‑growth SaaS environment
• Strong capital allocation judgment, with exposure to fundraising, capital structure strategy, and/or M&A.
• Deep expertise in SaaS metrics and unit economics, forecasting and financial modeling.
• Experience building scalable finance systems and strengthening governance as complexity increases.
• Demonstrated success leading and developing high‑performing finance and accounting teams.
• Executive presence and strong written and verbal communication skills.
• A pragmatic, collaborative leader who balances rigor with business partnership.

• Strategic Scope: Lead Finance end‑to‑end — Finance and Accounting — at a pivotal stage of scale.
• Capital Influence: Help shape investment decisions and long‑term capital strategy.
• Executive Partnership: Work closely with the CFO and leadership team to guide company‑wide decisions.
• Board Visibility: Elevate and own the financial narrative presented to our Board.
• Build & Scale: Strengthen systems, governance, and planning to support our next chapter of growth.

We believe in transparency. Salary range for this role is $267k - $302k USD (or equivalent in local currency)…