PLADS Account Manager

Salary Range: $45,000 - $55,000

Job Posting End Date: January 23rd 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Understanding of financial transactions, debits/credits and reconciliation.
• Knowledge of insurance policies, billing cycles, and premium payment structures.
• Awareness of financial regulations such as HIPAA and state insurance laws.
• Attention to detail
• Time Management
• Software proficiency

• High School Diploma or Equivalent
• Three or more years of experience in billing and premium remittance, account management or professional job-related experience

Or an equivalent combination of education and experience

• Bachelor's Degree
• Insurance Billing
• Life, Disability and Absence Management Product Knowledge

• Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation.
• Collects and minimizes outstanding balances and delinquencies to assigned accounts.
• Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team.
• Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements.
• Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents.
• Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed.
• Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances.
• Contacts past due accounts to collect past due premium.
• Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc.
• Cancels accounts when necessary and produces detailed final bill.
• Conducts pro‑active outbound contact to PLADS small group customers on a routine basis.
• Assists small group customers with the following: administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms.
• Will be responsible for responding to customer inquiries in a timely manner.
• Ensures compliance for assigned transactions to agreed service levels.
• Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures.
• Provides administrative support to local team and participates in projects as assigned.
• Collects account data from well‑established sources, and prepares high‑quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision‑making process.
• Monitors finance business processes and reporting in order to identify opportunities for improvement.
• Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan; anticipates, recognizes, and responds to the needs of the…