Customer Service Representative

Overview

Job title: Customer Service Representative

Location: Remote

Duration: Contract (2 Months)

Pay: $24/Hr.

Do you have compassion and a passion to help others? If you are a highly motivated individual with customer service experience and excellent communication skills, we need you to help our customers who want us to prepare their tax returns. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing a warm welcome and great first impression of Intuit services.

You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to complete their taxes using our services.

• Help customers who want us to prepare their taxes.
• Answering key questions.
• Gathering key information and documents.
• Creating key notes for a seamless transition to the filing agent.
• Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your knowledge in the field of customer service.
• Document customer interactions.
• Work continuously toward meeting company KPI metrics and Big Bet Goals.
• Participate in pilot testing, projects, and experience validations, as needed.

• Minimum of a High School Diploma or GED.
• 1+ years of Customer Service experience.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.