Assistant Account Manager - Bilingual- Class

Overview

Employer Industry: Payment Technology and Education Services

• Salary of $16.50 per hour, with additional pay differential for bilingual Spanish/English skills
• Comprehensive benefits package including medical, dental, vision, HSA and FSA, and generous earned time off
• Opportunities for career advancement and skill development within a supportive community
• Encouragement of a positive work environment focused on teamwork and customer satisfaction
• Commitment to a welcoming and respectful workplace for all associates
• Performance-based incentive pay and tuition reimbursement available

• Respond to incoming payer/applicant phone calls and emails, resolving various issues related to payment accounts
• Assist payers/applicants in setting up accounts and provide information to educate them on their accounts
• Independently troubleshoot and resolve payer/applicant issues, displaying ownership on escalated calls
• Maintain accurate demographic information on payer/applicant accounts and perform outbound contact when necessary
• Uphold attendance and punctuality standards to ensure appropriate customer service levels

• High school graduate required; at least 2 years of college/technical school preferred
• Minimum of two years of related work experience
• Ability to consistently meet or exceed department standards
• Strong oral communication skills and focus on customer satisfaction
• Ability to manage multiple priorities and handle stressful situations effectively

• Experience in a customer service role, particularly in a related field
• Knowledge of payment processing or financial services
• Bilingual Spanish/English skills
• Strong critical thinking and problem-solving abilities
• Familiarity with active listening skills to enhance customer service

#Payment Technology #Customer Service #Career Opportunity #Education Services #Bilingual Skills

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