Director, Customer Success, Strategic; AMER

Overview

Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
Base salary up to $230,000 + variable pay;
Opportunity for career advancement and growth within the organization;
Work collaboratively with cross-functional teams to drive customer success;
Supportive and dynamic work culture focused on operational excellence;
Chance to make a significant impact on customer relationships and business outcomes.

• Own success metrics for the Strategic customer segment, including retention and growth
• Define and lead execution of strategic goals that align with company objectives
• Partner with Sales leadership to co-develop account growth plans
• Lead and coach a team of Senior and Principal Customer Success Managers
• Monitor customer health scores and engagement signals to identify risks and opportunities

• Minimum of 9+ years in Customer Success, Account Management, or related SaaS leadership roles
• At least 4+ years of experience in people leadership
• Deep experience with complex Enterprise accounts in a B2B SaaS environment
• Proven ability to influence cross-functional teams for customer success
• Exceptional communication skills and comfort engaging with executive audiences

• Strong analytical and operational orientation with experience managing metrics
• A track record of developing high-performing Customer Success teams
• Willingness to travel up to ~25%
• Familiarity with Customer Success systems such as Gainsight or Gong

#Customer Success #SaaS #Leadership #Career Growth #Enterprise Accounts

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