Senior Customer Success Manager - MM​/Ent - AMER

Employer Industry: Global Employment Solutions

• Salary range of $37,280 — $83,880 USD
• On-Target Earnings (OTE) structure with 80% base salary and 20% variable commission
• Work from anywhere with flexible paid time off and working hours
• 16 weeks paid parental leave and mental health support services
• Opportunities for career advancement and internal mobility
• Emphasis on work-life balance in an async work environment

• Develop a deep understanding of customer business and technical objectives, creating a strategic joint success plan
• Manage the entire customer journey, focusing on client retention and expansion
• Identify upselling and cross-selling opportunities, managing campaigns and product promotions
• Collaborate with customer-facing teams to ensure overall platform success
• Engage regularly with customer stakeholders to build deep relationships

• Proven track record as a Senior/Enterprise Customer Success Manager
• Experience managing complex large clients (50+ employees) autonomously
• Strong communication and presentation skills, demonstrating leadership in customer engagement
• Ability to understand business requirements and provide best practices and solutions
• Fluent written and spoken English with well-structured communication skills

• Experience in a global organization and start-up environment is a plus
• Previous mentoring experience with new team members
• Familiarity with Remote's service and platform best practices

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