Customer Success Manager

Employer Industry

Records and Information Management

• Opportunity for career advancement and growth within the organization
• Competitive salary with potential for performance-based bonuses
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and service quality
• Work in a dynamic and evolving industry focused on sustainability and innovation
• Engage with a diverse range of clients and projects

• Serve as the primary customer advocate and management focal point for assigned customers, resolving escalations independently
• Ensure high-quality service delivery and customer satisfaction through proactive service management
• Develop and maintain effective relationships to lead the delivery of data center solutions and services
• Collaborate with sales and marketing to identify and pursue growth opportunities with existing customers
• Analyze and present detailed customer reporting packages while ensuring effective communication of issues and solutions

• Bachelor’s Degree with 3-5+ years of experience in account management, customer support, project management, or data center/IT service delivery
• Excellent customer-facing skills and a commitment to driving high customer satisfaction
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Attention to detail and strong administrative capabilities
• Proficient in Microsoft Office and Google products

• Experience in managing customer-related billing issues
• Familiarity with technical specifications and service delivery processes
• Strong work ethic and a positive approach to challenges

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.