Customer Success Manager, MidMarket Southwest

Employer Industry: Technology (SaaS)

• Salary up to $140,000
• Opportunity for bonuses and restricted stock units (RSUs)
• Comprehensive benefits package available
• Strong potential for career advancement within the organization
• Collaborative and innovative work environment
• Chance to make a significant impact on customer success and satisfaction

• Serve as the primary point of contact for assigned customers, developing strategic relationships and guiding platform adoption
• Deliver regular business reviews, clearly communicating ROI and aligning on success metrics to support retention and expansion
• Understand customers’ industries, goals, and challenges to provide tailored recommendations and align stakeholders on success objectives
• Monitor customer health proactively, manage escalations, and collaborate with internal teams to resolve issues
• Maintain expert knowledge of the product roadmap and communicate relevant updates to customers

• Minimum of 5 years of Customer Success experience, ideally in enterprise SaaS
• Proven ability to manage large customer portfolios and develop long‑term relationships, including at the executive level
• Excellent communication, presentation, and organizational skills
• Strong problem‑solving skills with experience resolving escalations while maintaining a positive customer experience
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

• Proficiency with CRM and case management tools such as Salesforce and Jira
• Solid technical understanding of internet technologies, networking, and email security products
• Experience in driving product adoption and supporting long‑term customer growth

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