Customer Service Specialist; Bilingual-French/English
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-03
Listing for:
WEX
Full Time
position Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Overview
Employer Industry: Financial Technology Services
Why consider this job opportunity:
- Base pay range up to $(amount)
- Quarterly or annual bonus eligibility based on performance
- Comprehensive benefits including health, dental, and vision insurance
- Opportunities for ongoing training and career advancement
- Supportive work environment with a focus on customer satisfaction
- Bilingual candidates (French/English) are in high demand
- Assist customers by answering questions, resolving issues, and providing education on services
- Handle 40-60 inbound phone calls per day efficiently
- Navigate and utilize 10-15 different systems simultaneously during calls
- Deliver clear communication while providing accurate answers and solutions
- Conduct thorough research to investigate inquiries using available reference materials
- Bilingual French/English speaking required
- Proficiency with computers is required
- Access to high-speed internet via Ethernet cable is required
- Previous experience managing a steady flow of incoming calls
- Strong customer service and/or call center background is preferred
- Experience in a call center environment
- Familiarity with customer service standards and goals
- Ability to multitask across multiple platforms effectively
- Previous training experience for team members
- Strong written communication skills, with attention to grammar and spelling
#Financial Technology #Customer Service #Bilingual Jobs #Career Growth #Competitive Benefits
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