Sr. Customer Success Manager

Employer Industry: Technology Market Research

• Salary up to $115,000
• Opportunity for career advancement and growth within a respected global firm
• Collaborative and innovative work culture that encourages entrepreneurial spirit
• Chance to work with premier clients and make a significant impact on their success
• Travel opportunities within the U.S. to engage with key customers
• Recognition as a leader in the technology market research industry

• Build and sustain trusted, long-term partnerships with clients as a strategic advisor
• Guide new clients through a structured onboarding journey in collaboration with the onboarding team
• Represent the customer's perspective internally by capturing feedback and collaborating with various teams
• Monitor client engagement and usage trends to proactively address potential challenges
• Collaborate with Sales Account Directors on renewal cycles and identify expansion opportunities

• Minimum of 7 years of experience in customer success, account management, or a related field, preferably in the IT industry
• Bachelor’s Degree or equivalent experience
• Proven ability to understand key customer personas and needs from IT suppliers
• Excellent verbal and written communication skills for building rapport with clients and stakeholders
• Strong analytical and problem-solving skills with a client-first approach

• Experience working with large enterprise clients
• Knowledge of Salesforce and Microsoft 365
• Familiarity with customer success tools like Gainsight or Churn Zero
• Ability to travel within the U.S. to visit key customers (20% travel)

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