Temporary Customer Service Specialist - Direct to Consumer

Employer Industry: Athletic Footwear and Apparel

• Hourly wage ranging from $18.79 to $20.10, depending on geographic location
• Potential for an annual bonus based on company performance
• Generous benefits, including medical, dental, vision, and life insurance
• Up to five weeks of paid time off, along with eleven paid holidays
• Opportunities for career advancement and the chance to work in a supportive, inclusive environment
• Employee perks such as product discounts and fitness incentives

• Provide timely responses to customer inquiries via calls, emails, social media, and other channels
• Assist with order administration, including placing, tracking, and modifying orders
• Gather and analyze customer feedback to drive continuous improvement in the customer experience
• De-escalate customer concerns and provide effective solutions to ensure satisfaction
• Collaborate with cross-functional teams to enhance customer support and service delivery

• Must be available to work 40 hours a week from April 6, 2025, to August 28, 2026
• Associate's degree or 1+ years of customer service experience required
• Strong computer proficiency in Word, Excel, Outlook, and social media platforms
• Excellent verbal and written communication skills, with a typing speed of at least 60 wpm
• Proven ability to work effectively both independently and as part of a team

• Experience in a contact center or specialty run environment
• Demonstrated ability to manage adverse situations positively
• Keen attention to detail with strong organizational skills
• Experience with data analysis to improve customer experience
• Passion for running and understanding of the running community

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.