Customer Success Manager

Employer Industry: Healthcare Technology Solutions

• Salary up to $110,000
• Opportunity for performance-based incentives
• Comprehensive benefits package including health insurance, life insurance, and 401k
• 18+ days of paid time off
• Chance to work in a mission-driven culture focused on innovation and inclusion
• Potential for career advancement within a growing organization

• Develop and execute a strategic account plan to drive customer adoption and outcomes
• Lead regular meetings and business reviews to communicate customer goals and value delivered
• Identify and address risks to customer success, ensuring alignment with their goals
• Manage renewal and expansion opportunities within assigned customer accounts
• Build strong relationships with customer leadership to enhance partnership and commitment

• Minimum of 2 years of relevant experience required
• Bachelor's degree or equivalent experience in a related field is required
• Strong communication skills to effectively engage with clients regarding products and services
• Proven track record in managing customer relationships, including renewals and expansions
• Ability to understand healthcare industry dynamics and IT solutions based on analytics

• 3 years of customer relationship/account management experience within the healthcare industry
• Demonstrated problem‑solving skills and attention to detail
• Experience in capturing and resolving client inquiries and issues
• Familiarity with risk adjustment and clinical quality offerings
• Ability to create high levels of customer satisfaction and effectively convey client needs

#Healthcare Technology #Customer Success #Career Opportunity #Competitive Salary #Inclusive Workplace

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