Customer Service Advocate - Korean Bilingual

Employer Industry: Healthcare Services

• Salary up to $23.46 per hour
• Comprehensive benefits package including health insurance, 401K and stock purchase plans, and tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules with options for remote, hybrid, field, or office work
• Opportunity to make a positive impact on member experiences
• Supportive and diverse work environment

• Serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers
• Respond to routine member and/or provider inquiries in an accurate and timely manner
• Mitigate and prevent complaints from being escalated by resolving issues on initial contact
  
  Document all member or provider interactions for quality and performance tracking
• Adhere to quality standards and compliance regulations in a fast-paced contact center environment

• Must have a High School diploma or GED
• Must be bilingual in Korean and English
• Authorization to work in the U.S. without the need for employment-based visa sponsorship
• Ability to work between the hours of 11 AM - 9 PM EST
• Entry-level position typically requiring little or no previous experience

• Experience interacting and multitasking using multiple systems and programs simultaneously

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.