Customer Service Advocate - Cambodian Bilingual

Employer Industry: Healthcare Services

• Salary up to $23.46 per hour
• Comprehensive benefits package including health insurance, 401K, stock purchase plans, and tuition reimbursement
• Flexible work options available, including remote, hybrid, and office schedules
• Paid time off plus holidays
• Opportunity to positively impact member satisfaction as a front-line advocate

• Respond to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigate and prevent complaints from escalating by resolving issues during the initial contact
• Communicate effectively to assess member or provider needs and determine routing for further resolution if necessary
• Maintain performance and quality standards based on established contact center metrics
• Document all member or provider information and communications for quality tracking through CRM applications

• High School diploma or GED required
• Must be authorized to work in the U.S. without the need for visa sponsorship
• Bilingual in Cambodian and English
• Ability to work between the hours of 11 AM - 9 PM EST
• Experience interacting and multitasking using multiple systems and programs preferred

• Previous experience in a customer service role, particularly in a healthcare setting
• Familiarity with Customer Relationship Management (CRM) applications
• Strong problem-solving skills and ability to work in a high-paced environment
• Excellent verbal and written communication skills
• Ability to adapt to changing policies and standards

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.