Customer Care and Sales Advisor

Why consider this job opportunity

• Health benefits starting from day one, including medical, dental, and vision plans
• Generous paid time off for vacations, holidays, and personal days
• 401(k) with 100% company match (up to 5%) from day one
• Tuition reimbursement up to $5,250 in your first year
• Clear opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment that values individual contributions

• Learn and apply retention sales and customer care concepts, procedures, and methodologies
• Respond to inbound customer inquiries via phone or ticketing systems with personalized communication
• Handle customer-facing duties including billing inquiries, service scheduling, and product returns
• Use effective telephone-based selling skills to build rapport and identify customer needs
• Meet or exceed weekly and monthly sales activity goals while following company-approved scripts

• High School Diploma or GED
• Ability to ask fact‑finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high‑pressure situations

• Working knowledge of Cable One products and services
• Ability to sit for extended periods and lift up to 10 pounds
• Experience in a customer service or sales role within the telecommunications industry

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.