Customer Support Analyst - Credentialing
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-19
Listing for:
GHX
Full Time
position Listed on 2026-01-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Healthcare Technology
Why consider this job opportunity:- Salary up to $21.39 per hour
- Comprehensive benefits package including health, vision, dental, accident and life insurance, 401k matching, and paid time off
- Opportunities for personal and professional growth within a dynamic work environment
- Collaborative team culture focused on improving the customer experience
- Engaging role that contributes to enhancing healthcare supply chain efficiency
- Remote work flexibility available
- Serve as the primary point of contact for customer communications via phone, email, and chat, addressing support and product issues
- Analyze customer interactions, maintaining logs of concerns and resolutions within the Salesforce application
- Collaborate with customers and internal teams to understand and resolve issues effectively
- Identify system and product deficiencies and propose enhancements to improve customer experience
- Monitor and respond to customer cases and alerts within defined response time goals
- Bachelor’s degree or equivalent combination of training and experience
- Proven troubleshooting skills to identify root causes and provide effective solutions
- Strong organizational and time management skills with attention to detail
- Ability to communicate effectively with customers and coworkers in a professional manner
- Capacity to understand technical concepts accurately
- Experience in customer service or support roles within the healthcare industry
- Familiarity with Salesforce or similar customer relationship management tools
- Demonstrated ability to work collaboratively in a fast-paced environment
- Growth mindset that embraces change and promotes personal contribution to team success
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