US Solutions Analyst - Financial

Employer Industry: Health Tech

• Salary up to $30 per hour
• Benefits starting from Day 1, including retirement plan matching and wellness support programs
• Flexible paid time off to promote work-life balance
• Continuous development support program for career growth and skill enhancement
• Opportunity to work in a fast-paced, innovative environment that values employee input and creativity
• Remote work flexibility with occasional in‑office events

• Provide world‑class customer support with a focus on empathy for clients using cloud‑based healthcare applications
• Develop a thorough understanding of the software to assist with processes in long‑term care facilities
• Resolve simple to moderately complex technical issues through analysis and problem recreation
• Collaborate cross‑functionally to ensure customer satisfaction and quality service delivery
• Document issues and resolutions accurately using the help desk ticketing system

• Post‑secondary education required
• Experience supporting and troubleshooting web‑based software applications
• Strong problem‑solving skills with a focus on customer service
• Excellent written and verbal communication skills
• Ability to work rotating shifts between 8 AM to 8 PM EST with occasional overtime as needed

• Familiarity with Point Click Care  software is an asset
• Experience using diagnostic tools to resolve customer issues
• Demonstrated ability to thrive in a dynamic and fast‑paced environment

#Health Tech #Customer Support #Career Growth #Flexible Work #Employee Benefits

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