Customer Success Manager

Employer Industry: IT Services Why consider this job opportunity:

• Salary range between $70,000 - $80,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work closely with senior stakeholders and influence client success
• Engage in proactive client relationship management to drive measurable value
• Opportunity to represent the customer's perspective internally and shape product enhancements

• Build and sustain trusted, long-term partnerships with clients as a strategic advisor
• Guide new clients through a structured onboarding journey, ensuring effective training and alignment with success outcomes
• Capture customer feedback and collaborate with internal teams to enhance client value
• Monitor client engagement and usage trends to proactively address challenges
• Partner with Sales on renewal cycles and identify opportunities for expansion

• Minimum of 2-5 years of experience in customer success, account management, or a related field, preferably in the IT industry
• Bachelor's Degree is preferred or equivalent experience
• Excellent verbal and written communication skills for building rapport with clients
• Strong analytical and problem‑solving skills with a proactive approach
• Ability to work collaboratively with cross‑functional teams

• Knowledge of Salesforce and Microsoft 365
• Familiarity with tools like Gainsight or Churn Zero
• Willingness to travel within the U.S. to visit key customers (10% travel)

#IT Services #Customer Success #Career Opportunity #Competitive Pay #Client Management

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