Frontline Support Specialist; Position

Employer Industry: Financial Services for Therapists

• Salary up to $27/hour depending on experience
• Seasonal contract with a defined period from February 1 to April 30, 2026
• Opportunity to enhance your skills in customer support within a B2B SaaS environment
• Work in a supportive team focused on improving customer experience
• Contribute to meaningful initiatives that empower therapists to focus on their clients
• Engage with customers across various channels, including phone, email, chat, and social media

• Provide phone support as the primary communication channel, responding to inbound customer inquiries with professionalism and empathy
• Respond to customer inquiries across multiple channels including email, chat, and social media
• Resolve customer issues or elevate to Technical Support, Accounting Support, Customer Success, and other departments as needed
• Develop a working knowledge of bookkeeping, tax, and payroll processes to address customer questions accurately
• Contribute to documentation, training materials, and process improvements

• Strong phone communication skills with proven experience providing phone-based customer support
• Experience with ticketing and customer engagement platforms (Zendesk, Salesforce Service Cloud, Help Scout, or similar)
• Proven customer service experience, preferably in a B2B SaaS environment
• Excellent written and verbal communication skills
• Must be located in the United States

• Natural problem‑solver with a customer‑first mindset
• Comfortable engaging with customers across all communication channels

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