Customer Support Specialist; Japanese Keigo Speaker

Employer Industry: Customer Experience and Outsourcing Services

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture‑based fitness workouts from home
• Training and professional development opportunities

• Provide professional, empathetic, and helpful responses to customer support tickets via email and phone calls
• Master the product supported, keeping up‑to‑date with the latest updates and support policies
• Troubleshoot technical issues reported by Students and Instructors, offering solutions or workarounds
• Ensure the quality of courses uploaded to the Partner's Platform by reviewing them for compliance and customer satisfaction
• Work on special short‑term projects as required by the hiring client

• 1+ years of experience in customer support for Japanese businesses
• Excellent (near‑native) written English
• Knowledge and experience in using Honorific Japanese (Keigo)
• Strong attention to detail and problem‑solving skills
• Strong technical proficiency with web, computers, and smartphones

• Experience providing email and phone support to Japanese customers
• Familiarity with CRMs (e.g., Zendesk) and bug‑tracking tools (e.g., JIRA)

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