Assistant Account Manager

Employer Industry: Payment Technology and Education Services

• Salary of $16.50/hour
• Comprehensive benefits package including medical, dental, vision, HSA, FSA, and 401K/student loan repayment
• Generous earned time off and tuition reimbursement
• Opportunity for performance-based incentives and career advancement
• Supportive work culture focused on community and individual investment
• Commitment to a respectful and inclusive workplace

• Respond to incoming calls and emails, providing excellent customer service as the first point of contact
• Assist payers/applicants in setting up accounts and updating demographic information
• Independently troubleshoot and resolve issues related to payment accounts
• Make outbound calls and follow up on inquiries regarding account research
• Meet and exceed department standards for quality and quantity of work

• High school graduate required; at least 2 years of college/technical school preferred
• Minimum of two years of related work experience
• Ability to consistently meet or exceed department standards
• Strong focus on customer satisfaction and excellent attendance
• Effective oral communication skills and active listening abilities

• Experience in a customer service role within a payment technology or education services environment
• Proven ability to handle multiple priorities and meet deadlines
• Strong critical thinking and problem-solving skills
• Familiarity with performance-based organizational principles
• Ability to thrive in a team environment

#Payment Technology #Customer Service #Education Services #Career Opportunity #Inclusive Workplace

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