Supervisor, Seasonal

Employer Industry: Supply Chain Solutions

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to lead a high-performing team and contribute to service excellence
• Flexible scheduling in a 24/7 call center environment, including first and second shifts
• Engaging work culture with a focus on employee well-being and productivity

• Supervise the day-to-day operations of customer service representatives to ensure prompt and professional call handling
• Coach and mentor team members, conducting periodic performance reviews for a team of 30+ associates
• Develop and implement improvement initiatives to enhance service levels and team performance
• Monitor and analyze customer service calls for quality assurance and compliance with company policies
• Communicate effectively within work groups and during team meetings to drive engagement and performance

• Minimum of two years of call center management experience
• Strong leadership skills with effective listening and communication abilities
• Ability to multitask and manage challenges in a fast-paced environment
• Proficient in Microsoft Office, including Word and Excel
• High School Diploma or equivalent

• Three years of call center management experience
• Knowledge of OMS software
• Familiarity with platforms such as AWS, Genesys, iCA, Gladly, Zendesk, Avaya, and Eddie

#Supply Chain #Customer Service #Management Opportunity #Career Growth #Team Leadership

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