Senior Customer Success Manager

Why consider this job opportunity:

• Salary range between $90,000 - $120,000, inclusive of base salary and commission
• Opportunity for career advancement and growth within a leading global technology market research firm
• Collaborative, innovative, and entrepreneurial work environment
• Chance to make a significant impact on client success and satisfaction
• Engage with senior stakeholders and large enterprise clients in the IT industry
• Travel opportunities to visit key customers (20% travel)

• Manage and sustain trusted, long-term partnerships with clients as a strategic advisor
• Guide new clients through the onboarding process, ensuring they are effectively trained and aligned to success outcomes
• Advocate for customer needs internally by capturing feedback and collaborating with product and research teams
• Monitor client engagement to proactively address challenges and align resources to client priorities
• Collaborate with Sales Account Directors on renewal cycles and identify expansion opportunities

• Minimum of 5 years of experience in customer success, account management, or a related field, preferably in the IT industry
• Bachelor’s Degree or equivalent experience
• Proven ability to understand key customer personas and needs from IT suppliers
• Excellent verbal and written communication skills, with the ability to build rapport with clients and stakeholders
• Strong analytical and problem-solving skills, with a proactive client-first approach

• Experience working with large enterprise clients
• Knowledge of Salesforce and Microsoft 365
• Familiarity with tools like Gainsight or Churn Zero
• Ability to work collaboratively with cross-functional teams

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.