Sr Customer Success Manager, Commercial; German

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Remote work opportunity in the UK
• Competitive health benefits and generous PTO policy
• RSU program for most employees and retirement matching program
• Paid volunteer days and peer-to-peer recognition through Bonusly
• Chance to contribute to the digital safety of millions and work with innovative technology

• Guide customers through the 1
  
  Password lifecycle, ensuring they achieve their desired outcomes and driving tool adoption
• Collaborate with Onboarding and Account Executives to support customer needs and enhance their experience
• Conduct strategic calls and engagements to manage a book of business in a SaaS or tech environment
• Manage customer data and activity, synthesizing feedback for product and marketing teams
• Identify growth opportunities and collaborate with Sales counterparts to drive revenue retention

• Must communicate fluently in English and German, both written and spoken
• Minimum of 4+ years of experience in a SaaS or tech Customer Success role managing a book of business
• Proven effective communication skills over various channels, including email, phone, and video calls
• Experience supporting individuals and businesses in utilizing software for improved productivity
• Demonstrated ability to collaborate with C‑Level executives and navigate diverse stakeholder needs

• Personal experience with 1
  
  Password or another password manager is a plus
• Familiarity with Salesforce and Gainsight for customer management

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.