Customer Success Manager, SMB

Employer Industry

Cybersecurity Software

• Opportunity for career advancement and growth within the organization
• Work remotely from the UK
• Competitive health benefits and generous PTO policy
• RSU program for most employees and retirement matching program
• Paid volunteer days and peer‑to‑peer recognition through Bonusly
• Chance to contribute to the digital safety of millions by helping businesses maximize their investment in security and privacy

• Guide Teams and Business customers through established best practices, ensuring they receive maximum value from their investment
• Proactively engage with customers to drive adoption goals and customer retention
• Support customers during the annual renewal process, ensuring timely and satisfactory outcomes
• Collect and synthesize customer feedback for improvement initiatives and product development
• Identify cross‑sell and upsell opportunities and engage customers in advocacy initiatives

• Minimum 2 years of experience managing a large book of business in a Customer Success role in a SaaS or Tech environment
• Strong communication skills over email, phone, and video calls
• Experience in guiding customers through their lifecycle and achieving high adoption rates
• Proficiency in managing customer data and activity in collaboration with Onboarding and Account management teams
• Previous experience with a CRM like Gainsight is a plus

• Personal experience with 1
  
  Password or cybersecurity is beneficial
• Passion for helping people or businesses use software to enhance productivity and efficiency

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.