Customer Success Manager

Employer Industry: Security Software

• Opportunity for career advancement and growth within the organization
• Work with a dedicated team of professionals passionate about technology
• Engage in a collaborative and innovative work environment
• Focus on employee health and wellness with supportive programs
• Chance to make a positive impact on customer satisfaction and value realization
• Competitive compensation and rewards for hard work

• Proactively manage named accounts and ensure customer satisfaction throughout the customer lifecycle
• Develop and nurture relationships with various customer stakeholders to enhance engagement
• Facilitate Quarterly Business Reviews (QBRs) to demonstrate impact and opportunities for growth
• Monitor customer health scores and assist customers in improving their satisfaction metrics
• Identify opportunities for cross-sell and up-sell activities to drive revenue growth

• 2-3 years of experience in customer success, technical account management, or similar roles
• Italian speaking is required for this role
• 2+ years of experience in customer management within security and/or identity solutions
• Strong organizational skills and ability to manage executive relationships
• Exceptional communication skills and ability to foster positive business relationships

• Experience in transformational Customer Success projects or transitioning products from On-Premises to SaaS
• Previous Customer Success experience in a B2B Software company
• Consistent desire to improve processes and enhance customer experiences
• Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce)

#Security Software #Customer Success #Career Opportunity #Innovative Work Environment  #B2BSoftware

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