Weekend Member Operations and Experience Specialist - Advanced Research & Escalations Specialist

Overview

Employer Industry: Financial Services and Fintech

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work weekends with a flexible weekday schedule
• Engage directly with valued members across various support channels
• Collaborate with cross-functional teams to enhance member satisfaction
• Drive innovative solutions in a fast-paced environment
• Contribute to a company that values diversity and inclusion

• Provide exceptional service to members via email and chat support
• Serve as a subject matter expert on Public's features, products, and services
• Collaborate with Legal, Operations, and Compliance teams to resolve member issues
• Conduct advanced research into complex member escalations, including trade disputes and regulatory inquiries
• Advocate for member feedback and feature requests to enhance the user experience

• Minimum of 3-5 years of experience in financial services
• Fully licensed with Series 7 and 63 certifications
• Prior experience as a Customer Escalation Specialist or Manager in financial services or fintech
• High degree of comfort or ability to learn and leverage technology
• Commitment to providing exceptional service and ensuring positive member experiences

• Active Public member (sign up today!)
• Previous experience in a fast-paced customer service environment

#Financial Services #Customer Support #Career Opportunity #Diversity And Inclusion  #Fintech

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