Customer Service Representitive

Employer Industry: Industrial Safety Solutions

• Salary up to $60,000
• Eligible for an annual incentive plan based on business and financial performance
• Comprehensive benefits including medical, dental, and vision coverage
• Flexible hours and alternative work arrangements to support work-life balance
• Generous paid time off and wellness programs to promote overall health
• Opportunities for career advancement and professional development within the organization

• Answer incoming calls and assist customers with various inquiries such as pricing, availability, and shipping issues
• Manually enter customer orders and process EDI orders as needed, focusing on accuracy and efficiency
• Research and resolve order discrepancies and manage Return Goods Authorizations (RGAs) in a timely manner
• Continuously improve product knowledge and participate in training to enhance customer service skills
• Assist in process improvements and training of new staff on procedures and best practices

• Proficiency in Microsoft Office Suite
• Experience with MAPICS/AS 400 systems
• Clear and concise interpersonal communication skills
• Experience working in a team environment, preferably in a small to medium-sized company
• Minimum of 1-2 years of relevant customer service experience

• Familiarity with industrial safety products and solutions
• Previous experience in a customer service or fulfillment role within the safety industry
• Demonstrated ability to identify process improvements and implement solutions
• Strong problem-solving skills and attention to detail
• Ability to work independently and collaboratively within a team