Customer Care Intake Representative

Customer Care Intake Representative I

Location:

REMOTE, US

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

The pay range for this position is $21.63-$25.48 Hr. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

The Customer Care Intake Representative I is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all medical supply orders are processed accurately and quickly while aiming for customers’ needs to be met.

• Answer incoming calls, handle incoming faxes and triage inquiries to ensure that the appropriate person receives the call.
• Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
• Process new orders intake, including full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites).
• Request, collect, and review order documents to include Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
• Facilitate communication between the customer, third party payers, distributors, doctors, nurses, case managers and others to complete the customer’s initial order.
• Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files.
• Collect and process payments for out-of-pocket amounts prior to product shipment.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.

• High School diploma/GED required.
• Minimum one (1) year of experience in insurance eligibility verification.
• Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
• Background in Medicaid, Medicare, and Private Insurance.

• Associate’s degree in relevant field.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Solid written and verbal communication, listening, organization and priority‑setting skills.

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.