User Experience Content Intern

Overview

What you will be doing:

As a User Experience Content Intern, you will work with industry leading tools and professionals to develop member centric Online Help and Knowledge Base documentation that supports member utilization, fosters adoption, and provides comprehension of Premier Solutions.

This internship:

• Enhances and clarifies the One Premier brand experience (both customer based and internal).
• Meets with course SMEs, content owners, and product directors to identify needs and priorities.
• Develops and deploys relevant content that serves the stated need of a given project and its audience.
• Reviews and edits content for brand application and clear articulation of meaning and process documentation.

Content Creation - 80%

• Review and edit Knowledge Base content
• Publish Knowledge Base content to Salesforce and other designated outputs
• Creation of still images and other content for use in solution documentation
• Project management within Mad Cap Flare, following best practice guidelines in organization and file naming

• Maintain an up-to-date repository of media standards for internal use
• Collaborate with team members during the project lifecycle to ensure the integrity of the solution is maintained through the composition of mockups/prototypes

• Meeting with content SMEs, content owners, collaborating with content team members to identify needs and priorities
• Manage project milestones, deadlines, and schedules for assigned projects, keeping the teams up to date with progress and decisions from concept through project completion
• Management of multiple projects at a time and keeping within given deadlines

Work Experience: Years of Applicable Experience - 0 or more years

Education: High School Diploma or GED (Required)

Skills:

• Mad Cap Flare or similar CMS
• Content design and workflow
• Clear articulation and proficiency in English with the ability to write professionally

Experience:

• Working knowledge of Cascading Style Sheets (CSS)
• Techsmith Snag It
• Salesforce
• Microsoft Office Suite

Education:

• Currently enrolled in a technical writing, creative or educational degree program that focuses on at least one of the following:
  Development of content through a Content Management System (CMS);
  Content creation and editing with a solution such as Mad Cap Flare

Additional

Job Requirements:

• Remain in a stationary position for prolonged periods of time
• Be adaptive and change priorities quickly; meet deadlines
• Attention to detail
• Operate computer programs and software
• Ability to communicate effectively with audiences in person and in electronic formats
• Day-to-day contact with others (co-workers and/or the public)
• Making independent decisions
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Remote

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive. The internal salary range for this role is $52,000 - $78,000. Final salary is dependent upon market factors including education, skills, and location. Benefits include health/dental/vision insurance, 401k, paid time off, participation in incentive plans, and tuition reimbursement.

Premier is an equal opportunity employer. Qualified applicants will receive consideration without regard to protected characteristics. Premier provides reasonable accommodations to qualified individuals with a disability or those with sincerely held religious beliefs. If you need assistance in the application process, please contact Premier Recruiting at . Information collected as part of any job application is subject to Premier’s Privacy Policy.