Manager, Aftermarket Order Management

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

Carrier Global has a role open for an Order Management Manager to drive customer on‑time delivery Components business in North America. Partnering closely with Sales, Manufacturing, Supply Chain, and Customer Service, the Manager will play a critical role in driving customer delivery assurance and delivering world‑class customer satisfaction.

• Drive customer on‑time delivery metrics which are aligned with customer expectations.
• Drive cross‑functional projects to enhance operational efficiency and customer satisfaction.
• Partner with Sales and Customer Service to manage escalations and priorities, driving execution with Operations.
• Foster strong relationships to facilitate smooth communication between customers and internal stakeholders.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

• Bachelor’s degree
• 3+ years of experience in order management, customer fulfillment, supply chain management, or operations
• Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow