Account Manager II - Health Initiatives

Position Summary

Responsible for client acquisition, engagement and management for Health Initiatives (HI). This position is responsible for cultivating and maintaining strong client relationships to support business retention and growth strategies. Oversees a portfolio of assigned clients, develops new business from existing clients and seeks new sales opportunities. Strategically engages clients to help identify and develop solutions to meet their needs and ensures client contract requirements are met.

• Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts. Operates as the lead point of contact for matters specific to their accounts.
• Builds and maintains strong, long-lasting customer relationships. Serves as a trusted advisor ensuring timely and successful delivery of our solutions according to client needs and objectives.
• Oversees a portfolio of assigned clients and strategically partners with them to understand their objectives and facilitate achievement toward those goals.
• Proactively manages client performance guarantees and ensures contractual obligations are fulfilled. Identifies client issues and engages appropriate stakeholders in problem resolution.
• Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities.
• Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion.
• Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics.
• Prepares and performs proactive communications to clients, stakeholders and/or other associated groups.
• Coordinates contract initiation and interacts with appropriate staff to determine pricing and other contract requirements. Supports the negotiation of agreements and closing of contracts to maximize revenue growth. Responsible for understanding and guiding contract deliverables and supporting budgets.

• Participates in educational opportunities, reads professional publications, maintains personal networks, participates in professional organizations.

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs, builds productive customer relationships, takes responsibility for customer satisfaction and loyalty.
• Informing and Communicating: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Initiative: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Managing Work and Time/Project Management: Effectively manages one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility and makes adjustment when needed.
• Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.
• Professional Development or Continuous Learning and Development: Actively identifying new areas for learning; regularly creating and taking advantage of learning…