Manager, Quality Support Operations

Why consider this job opportunity:

• Opportunity for career advancement and growth within a leading financial infrastructure platform
• Work alongside a high‑performing team dedicated to optimizing mission‑critical business processes
• Competitive salary and benefits package
• Collaborative and inclusive work environment that values transparency and empathy
• Chance to influence the evolution of a global company's risk ecosystem

• Partner cross‑functionally to develop and implement strategies for evolving Support infrastructure and processes
• Support business teams through change management to launch and scale new quality processes
• Lead a team of program managers, providing coaching and fostering a strong team culture
• Own quality business outcomes and metrics related to Support Ops processes
• Promote and embody the company's user‑centric philosophy and values

• 10+ years of experience in Support Operations, business process analysis, strategy and operations, consulting, and/or program management
• 8+ years of experience managing teams of program managers

• Ability to manage multiple stakeholders with varying priorities and drive creative solutions
• Skilled at tackling ambiguous problems and defining strategies for quantifiable business impact
• Strong critical thinking and data‑analysis skills with experience navigating large data sets
• Experience with SQL or a willingness to learn
• Excellent communication skills with the ability to articulate complex topics clearly

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.