Partnerships Leader

About Care Scout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

Care Scout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

Partnerships Leader

Remote | New York, NY | Richmond, VA

We are seeking a Partnerships Leader to drive and nurture Carrier and Affinity relationships while ensuring a seamless partner experience. This role blends full-stack relationship ownership, business development, 3rd party distribution, analytics, and client success, making it ideal for professionals experienced in Carrier Partnerships, Affinity Partnerships, Relationship Management, Life/LTC or P&C Insurance, or Client Success roles.

The ideal candidate will have a proven track record of owning and managing partnerships, experience in business development and implementation processes, owning aggressive revenue/margin/growth targets for each partner and vertical, and a proven track record of products & services expansion via cross-sell/up-sell and large initiative execution. Candidate will also have experience managing a small team of professionals, leveraging coaching and accountability with autonomy to support clients and team members.

Carrier Relationship Management & Client Success (70%)

• Own all facets of Carrier and Affinity partners, from business development prospecting, to a seamless onboarding experience, to specific and aggressive revenue/margin and growth targets, to large initiative execution, and if necessary to exit
• Own and be accountable for the “P&L” of each client, including pricing/margin, revenue growth, allocated expense use (shared service costs outside of norm), and product expansion.
• Maintain and grow existing 3rd party distribution relationships, optimizing engagement and product/service adoption
• Build deep relationships with key senior client members to generate trust and shared goal mindset
• Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across verticals (Carrier, Affinity + Government, DTC)
• Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of Care Scout products and services
• Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value, such as API extensions for ecosystem distribution (widget on partners site/apps)
• Serve as “Voice of the Partner” in internal sessions such as prioritization or roadmap development sessions
• Oversee and own standard reporting, issue resolution, and process improvements to enhance partner experience.
• Develop KPIs and performance tracking metrics to assess and improve partner success.
• Present insights and strategic recommendations to internal leadership and partner stakeholders. As appropriate provide corrective action support or exit partnerships that no longer provide value

Business Development (30%)

• Lead Business Development teams in cultivating and securing new Carrier and Affinity partnerships, including through Wholesalers, Reinsurers, Brokers
• Lead partner onboarding and implementation, managing expectations, reporting, marketing, and customer engagement to ensure successful launch
• Develop, own, and maintian pricing grids for products and channels, working with finance to factor in economic return, as well as competitive intel…