Customer Success Manager

Why consider this job opportunity

• Salary up to $93,900.00
• Opportunity for career advancement and growth within the organization
• Position requires minimal travel (15-25%)
• Supportive and collaborative work environment
• Chance to work with innovative AI tools to enhance business operations
• Be part of a high-energy, entrepreneurial environment

• Own ultimate responsibility for the customer’s contract renewal and expansion success
• Collaborate with Sales Account Managers and Support Engineers to ensure customer success
• Develop a comprehensive understanding of customer business challenges and objectives
• Serve as a customer advocate, driving industry best practices and product evolution
• Deliver successful customers to the contract renewal cycle to minimize attrition

• Bachelor’s degree and a minimum of two years of functional work experience
• Experience with account portfolio planning and prioritization
• Strong communication and interpersonal skills, with conflict mediation abilities
• Proven effectiveness at leading and facilitating meetings and workshops
• Working knowledge of business processes and business applications

• Experience with CRM systems such as
• Financial Services experience, including Retail Banking and Digital Customer Engagement
• Knowledge of nCino product features and capabilities
• CRM or IT experience with knowledge of nCino's competitive landscape

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.