Business Head, Business Management

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.

By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base.

• Own and execute the renewals strategy
  , ensuring high on-time renewal and retention rates.
• Manage, coach, and develop a high-performing team of renewal professionals.
• Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences.
• Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability.
• Forecast renewal revenue accurately and report retention metrics to senior leadership.
• Analyze churn and retention data to identify trends, root causes, and process improvement opportunities.
• Lead contract negotiation and pricing discussions to optimize renewal outcomes.
• Drive automation and process efficiency
  , working with Rev Ops and Systems to optimize CRM and CPQ tools.
• Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies.

Strong understanding of SaaS revenue mechanics — ARR, churn, gross and net retention, and expansion. Balances customer value with business outcomes.

• Anticipates renewal risks and acts proactively.
• Uses financial and operational data to inform decisions.
• Understands pricing, contract structure, and revenue impact.
• Demonstrates strong negotiation and business judgment.

Builds, coaches, and leads a high-performing renewals team.

• Sets clear KPIs and performance expectations.
• Provides coaching and development opportunities.
• Fosters a culture of accountability and collaboration.
• Leads with empathy and resilience through change.

Designs and manages scalable, efficient, and predictable renewal processes.

• Implements consistent renewal workflows and automation.
• Drives forecasting accuracy and process discipline.
• Partners with Rev Ops to optimize systems and tools.
• Continuously improves renewal processes to support scale.

Aligns renewal success with customer value and satisfaction.

• Partners with CS to ensure adoption and value realization.
• Builds trusted relationships to support long‑term retention.
• Handles escalations with a solution‑oriented mindset.
• Uses customer feedback to influence product and pricing.

Works cross-functionally to align strategy, process, and outcomes.

• Partners with Sales, Finance, and Legal on renewals.
• Communicates clearly and persuasively across teams.
• Influences through insight and data, not authority.
• Builds trust and alignment with internal stakeholders.

• 7–10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+…