Freight Dispute Claims Manager

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:

Work Your Way: At Spreetail, we empower employees to work where they do their best work. You can choose your location each week—home, a coffee shop, or the office. We also value in-person connection, gathering the corporate team in Lincoln each quarter for collaboration, team building, and All-Hands meetings. It’s the freedom to work your way with opportunities to connect and grow together.

Please scroll to the bottom of the posting to confirm your state qualifies for the Work Your Way program.

We’re looking for a Freight Dispute Claims Manager to own the end-to-end review and dispute of freight invoices, ensuring billing accuracy and timely resolution of discrepancies. In this role, you’ll audit high volumes of carrier invoices, identify pricing and compliance issues, and drive dispute recovery while partnering closely with carriers and internal teams across finance, logistics, and analytics.

• Own end-to-end freight invoice audit and dispute processes (~500 invoices per week).
• Identify billing discrepancies, pricing errors, and contract non-compliance.
• Drive cost savings, dispute recovery, and resolution speed by analyzing freight data to detect trends, identify billing errors and discrepancies, and implement cost optimization strategies.
• Partner cross-functionally with carriers, finance, logistics, analytics, and S&T.
• Own and improve dispute metrics, dashboards, and reporting.
• Contribute to automation and process improvement initiatives.

• Strong analytical skills with proven ability to identify root causes and trends.
• Experience with freight billing, carrier pricing, tariffs, and contract rate application.
• High attention to detail and accuracy in invoice review and documentation.
• Ability to manage multiple disputes and priorities independently.
• Strong communication and negotiation skills with internal and external partners.
• Experience using data, reporting tools, and systems to drive decisions.

$70,000 - $80,000 a year. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year to $80,000/year. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience. Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit  This position will remain posted until filled. Applicants should apply via our external career site.

In an effort to Make Spreetail Better , we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don’t meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths.

If this role highlights your experience and gets you excited— please apply!

•
We provide the flexibility to take care of yourself. Spreetail operates a results-driven culture and supports time off when needed, including a generous vacation policy, paid time off for weddings, paid parental leave, and support for growing families.

•
We celebrate accomplishments. Each year is a milestone with opportunities for gifts, store credit, or donations to a nonprofit of your choice, along with Spreetail Spotlight Awards for impacts made.

•
We care about your Health & Wellness. We offer affordable medical, dental, and vision plans with coast-to-coast coverage, free telehealth, and on-demand mental health resources. Learn more about our benefits and perks package at…