Senior Manager, Strategy & Operations; Consumer Business

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age.

Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, Soft Bank, and the investment vehicles of Jay‑Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and Built In's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

Reporting to the Chief Growth Officer, you will be the strategic operator that accelerates Ethos’ Direct‑To‑Consumer business—driving new growth initiatives from start to finish while owning the organization‑wide planning, goal‑setting, and resourcing processes that ensure all teams are focused on the highest-impact work and executing at maximum velocity.

The Consumer business has endless opportunities for growth across an expanding product portfolio, the full customer lifecycle, and multiple acquisition and retention channels. Your job is to identify and prioritize the biggest opportunities and drive many cross‑functional initiatives spanning Marketing, Product, Sales, and Engineering from start to finish. You'll also own the planning and goal‑setting processes that ensure teams across these functions stay focused on the highest ROI opportunities and execute with velocity.

This is not a role for someone who just recommends—it's for someone who enjoys owning initiatives and delivering results. It's not for someone who stays at high‑level strategy—it's for someone who is both strategic and can roll up their sleeves and operate with ease in a complex and fast moving environment that spans multiple product lines, channels, and functions. The team is naturally aligned, truth seeking, and moves fast.

So, rather than navigating layers of organizational process, you'll be in the thick of things—working directly with senior leaders, building and growing the business. If that's you, and you want to operate at the center of a high‑growth consumer business, this is it.

• Identify and prioritize growth opportunities across three dimensions: an expanding portfolio of products (term life, IUL, estate planning, annuities), the full customer lifecycle (acquisition, retention, cross‑sell), and multiple channels from organic and performance engines to paid social, TV, partnerships, and referrals
• Drive high‑impact growth initiatives from concept to completion—owning some initiatives directly while enabling other leaders to execute others, with full accountability for results.
  
  E.g. leading the expansion of a new product into an existing marketing channel, taking an existing product into a new distribution channel, improving retention for a mature product line
• Rigorously assess new opportunities: build business cases, model unit economics (CAC, LTV, payback, contribution margin), and make data‑driven go/no‑go recommendations
• You’d develop a nuanced understanding of how various products, channels, and teams inter‑play and leverage that understanding to guide teams across product, marketing, sales, and engineering towards the right goals and priorities
• Own quarterly OKR planning and goal‑setting processes across all functions—ensuring teams are aligned on the highest ROI opportunities and executing with clarity and velocity
• Lead critical cross‑functional projects that span Product, Engineering,…