Director of Operations; Nashville, TN

Director of Operations

Remote-Centric Hybrid

Nashville, TN

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit

The Director of Operations (DOO) is key to building strong local partnerships with our physician leaders. This role oversees governance of Ambulatory Surgery Centers (ASCs) and is responsible for optimizing center operations to enable growth. Oversight typically includes ~$50M to $100M in revenue in a multisite and multimarket environment. Responsibilities include building strong leadership pipelines, developing growth strategies for the region, and management of the P&L of Ambulatory Surgery Centers in partnership with ASC Center Administrators and Physician partners.

This role typically oversees operations of 6-15 ASC’s depending on the market.

REMOTE-CENTRIC HYBRID in Nashville, TN

• Strategy and Growth
  • Responsible for execution of center strategy with support from Vice President (VP) of Operations.
  • Identifies opportunities to enable growth of assigned ASCs; including service line offerings and organic growth.
  • Executes and supports corporate initiatives to implement at assigned ASCs.
  • Aligns with marketing initiatives and collaborates with Business Development, Physician Recruiting, Practice Recruiting teams, Communications, and other DOO’s to execute on drivers of volume growth.
  • Collaborates with the VP and SVP in developing strategy and oversight to facility partnerships.
  • Takes lead on business development and other strategic planning initiatives, providing the initiative to get ASC and board buy-in and execution of proposed strategies.
  • Works with VP and SVP to develop and execute on strategies to grow case volume, reduce expenses, and improve patient experience and outcomes.
  • Manages health system partners and provider equity group relationships to drive clinician satisfaction and operational success.
• Operational Management
  • Oversees ASC governance (e.g., prep for and run board meetings) for reliable decision making.
  • Potentially sit on the ASC JV boards, as well as act as Chairman of the board in some cases.
  • Tactical management of ASC initiatives and day-to-day operations.
  • Mentors and trains Center Administrators; coordinates onboarding and learning and development programs.
  • Coordinates with Clinical and Revenue Cycle Management teams as needed to drive performance and improve revenue cycle key performance indicators (KPIs).
  • Builds and manages relationships with ASCs and physicians; schedules at a minimum quarterly on-site visits as business needs require.
  • Develops and mentors Center Administrators with all business office functions, focusing on critical functions such as clinical and revenue cycle to ensure operational alignment, priority setting, and execution of overall management.
  • Works with Center Administrators to deliver best in class staffing models; monitors full-time employee (FTE) utilization and makes recommendations to promote cost-effective labor hour practices.
  • Acts as a backup to assigned ASC administrative functions, i.e., payroll and payables, in the absence of the Center Administrator or other personnel when warranted.
  • Partners with corporate functional experts and support departments in a matrix organization to execute on management functions such as IT, HIPAA, audits, human resources, training and development, policies, procedures, quality, revenue cycle, and procurement.
  • Develops and/or identifies best practices; motivates the adoption of new opportunities.
  • Mitigates legal issues in collaboration with the VP of Operations and legal department.
  • Develops and executes on action plans at the ASC level by identifying opportunities and removing barriers.
• Customer Relationship Management
  • Supports recruitment and retention of physicians for business development and market development.
  • Effe…