Senior Customer Success Manager

Employer Industry: Supply Chain Technology

• Competitive compensation with stock options
• Bonus and incentive compensation as well as an employee stock option program
• Comprehensive medical, dental, and vision benefits starting on the first day of employment
• Generous PTO including 20 days, 5 global recharge days, and 2 volunteer days
• Opportunities for ongoing learning and development
• Supportive and inclusive work culture that celebrates diversity

• Manage overall relationships with assigned customers to increase adoption, drive usage, and ensure retention and satisfaction
• Establish trusted advisor relationships with customers to drive continued value from products and services
• Develop and nurture customers for advocacy and facilitate quarterly Executive Business Reviews
• Identify and develop upsell opportunities while advocating for customer needs across departments
• Manage account escalations and connect customer priorities internally

• At least 8 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company
• Experience in the supply chain industry preferred
• Strong multitasking and prioritization skills
• Demonstrated ability to work cross-functionally in a fast-paced environment
• Willingness to travel 10% or more of the time

• Bilingual proficiency is a plus
• Proven track record of developing strong customer relationships and driving customer satisfaction

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.